Refund policy

Rejection of nonconforming materials must be done by Buyer in writing within ten (10) days of receipt and all defects ascertainable at time of giving notice shall be stated with particularity or be deemed waived. In the event of any complaint, shipment shall be held intact and specifications of objections, accompanied by a tally of objectionable goods shall be submitted directly to this office. If full credit is allowed for nonconforming goods, the goods must be retained intact at the delivery point, and Seller shall have sixty (60) days from the date of such allowance to dispose of such goods. Failure to return product in a "as delivered" condition, i.e., a condition free of use or abuse, may affect the amount of any credit which would be allowable. Under no circumstances are goods to be returned to Seller unless Buyer has written permission of Seller to do so. A re-stocking fee may be assessed on the return of undecorated stock items if returned in new condition and return authorization has been obtained within ten (10) days of customer's receipt of order. A claim that goods are non-conforming shall not entitle Buyer to deduct any sum from any invoice unless such claim has been allowed in writing. Invoices shall be paid in full accordance with the terms of the sale and, in the event of subsequent allowance of any claim Seller shall promptly make payment to Buyer for the amount so allowed.