Are all of the covers shown on your Web site kept in stock?
Not all of them. We make a wide variety of covers in many different sizes, materials and colors. We do however, try to keep an inventory of our most popular products on hand.
Can you make custom sizes?
Custom sizes are readily available in most cover styles. The exceptions are covers that utilize heat seal or cut & seal construction and, to some degree, ring binders (the availability of the ring metal is the limiting factor). If you're interested in a custom size in one of these products, give us a call and we'll go over the details with you.
What types of cover decoration are available?
Your logo or other artwork can be foil stamped or screen printed (also known as silk-screening). We can also emboss your logo on copper or aluminum. Your logo can also be laser engraved on wood. A customer favorite is our custom die cut window option. Covers made with expanded vinyl can also be debossed to add depth to your artwork.
What are your minimum order requirements?
On products that are manufactured on a job-lot basis, our minimum quantity is 25 covers of the same style and size. Our minimum order amount is $50.00 excluding shipping charges, sales taxes, export fees, etc.
Do you accept credit cards?
Yes. We accept American Express, MasterCard, Visa, and Discover cards.
What is your normal method of shipment?
The majority of our orders are shipped via UPS. Ground service is the most economical means of shipping your order. 3-Day Ground, 2nd Day Air and Next Day Air services are available at additional cost.
If I have my order shipped via UPS ground, how long will it take to get to me?
That depends on how far your shipment has to travel. See our color-coded time-in-transit map for UPS ground shipments in the 48 contiguous states.
Can you ship my order COD?
Yes, we can ship COD via UPS or the carrier of your choice provided the carrier is willing to handle COD shipments. The COD fee will be added to your shipping charges. Our shipping department will call you with the exact COD amount.
What is your return policy?
Menu Designs will only accept returns on stocked, non-customized products (products without a customer's logo and which are normally carried in our stock inventory). The restocking fee is 20% of the product purchase price. You should notify us of your intent to return any product in writing, by fax at 904-826-3981, or by mail or email within 10 days of your receipt of the order. You should request an RGA (return goods authorization) number and prominently write that number on the package prior to your shipping the product to us. Refund or in-house credit will be issued upon a determination that the goods have been returned in new condition suitable for placing the product back into stock. Customer is responsible for return shipping charges.